Avoiding Chargebacks

The best way to avoid a chargeback is to provide responsive customer service.

Filing a chargeback is a customer's last resort and usually only occurs after exhausting all other resources. 

The best practice is to provide a customer service phone and email address and refund when necessary. 

Seamless Chex offers features to reduce returns and chargebacks including:

Signature Capture

Funds Confirmation

Bank Authentication

High chargebacks can lead to bank and payment processors closing your account.