Check Returned Unpaid

If a check bounces back to your bank account unpaid, contact your customer to arrange payment. The decision to allow another check payment is up to you as a business. We cannot guide in whether or not to process another check.

NSF (Not Sufficient Funds): Funds were not available at the time the check was presented.

UFH (Unavailable Funds Hold): Funds were being held at the time the check was presented.

RTM (Refer To Maker): The "Maker" is your customer. You will need to speak to your customer to find out why their bank returned the check with this stamp. It can be for many different reasons.

If the check was returned UNKNOWN ACCOUNT, contact your customer. It is possible the name is incorrect, such as Jane Doe instead of John Doe, or the address is wrong. The name and address on the check MUST MATCH the information on file at the bank.

If the check was returned STOP PAYMENT, FRAUD, WARRANTY BREACH, or CLOSED ACCOUNT, please contact your customer and arrange for payment via other means.