Cancel a recurring payment via Paynote

I need to stop charging a customer on an existing subscription.

I open this guide when a client requests to cancel their recurring payment or when I must halt it for compliance reasons.

 

Step #1: 

Go to your Paynote portal and click Recurring Payments from the left panel. You will see all existing recurring payments you have set up for your customers here. 

Step #2: 

Find the recurring payment you want to cancel. You can use the search bar to find the customer. 

Click the trash can to cancel the recurring payment. 

Step #3: 

Click Yes to confirm cancellation. 

That's it! 

As well, the customer will receive an email confirming the cancellation. 

Email to merchant 

Email to customer